Terms & Conditions
Healthogenics offers an online wellness-focused service that assists its subscribers by facilitating access to laboratory testing services that are ordered by a licensed physician or other authorized person and performed by a CLIA-certified laboratory (“Test Laboratory”), enabling subscribers to receive personalized health data and associated reports containing wellness-oriented information. Healthogenics is not a clinical laboratory and does not collect blood or other specimens from subscribers. Healthogenics is not a provider of medical or health services and does not provide any diagnosis, treatment, or medical advice and is not a substitute for an in-person medical evaluation. We encourage you to share any reports or information delivered by Healthogenics, including the Healthogenics Report (defined below), with your primary care provider or other qualified healthcare provider (“Health Professional”). If you think you may have a medical emergency or are experiencing severe or concerning symptoms, call 911 immediately. Healthogenics does not provide, facilitate, or arrange any service that addresses or assists with medical emergencies.
There are certain conditions that, despite their severe impact on an individual’s quality of life, are currently underdiagnosed. A goal of Healthogenics is to expand awareness of such conditions through convenient and simple blood, saliva, or other sample testing and actionable reports that are easy to understand. Our affiliation with multiple Test Laboratories allows Healthogenics to enhance its wellness offerings by incorporating insights from test results into our condition-specific weight loss programs.

Blood biomarkers, saliva, DNA, or RNA identified in the laboratory test can provide insight into the likelihood that an individual may have, or has previously had, the specified condition that they have chosen to have tested. For each test, Healthogenics makes available a personalized report regarding the subscriber’s risk level associated with the tested sample, as well as general information regarding that condition (“Healthogenics Report”). Healthogenics insights are developed by identifying certain established biomarkers, genotypes, or viruses associated with particular conditions, based on scientific journals and other credible scientific resources.

In order to receive our services, you must hereby request and consent to the Test Laboratory’s performance of the blood biomarker, saliva, DNA, or RNA testing on your sample and hereby authorize the Test Laboratory to release your test results to Healthogenics. The Test Laboratory will share with Healthogenics only the data that is necessary to provide Healthogenic’s services. You acknowledge that Healthogenics does not perform any diagnostic testing.

The health and wellness insights provided by Healthogenics in the Healthogenics Report will be based on blood biomarker, saliva, DNA, or RNA data generated by the Test Laboratory and information then currently contained in scientific literature and other resources. Your Healthogenics Report will include references to the studies that Healthogenics used to prepare your health and wellness insights and an indication of the strength of the evidence supporting the influence of a particular biomarker or genotype on the risk of having a particular condition.
Once this Informed Consent has been signed, you’ll be able to request the desired laboratory test(s). To request a test, you may be required to provide certain additional information about you and your health. The request and any relevant additional information will be evaluated by a licensed physician or other authorized person and will be ordered if it is determined to be appropriate in the authorized person’s independent professional judgment. A test kit will not be provided until a valid test order from the licensed physician or other authorized person is received. Depending on the particular test requested and ordered, your Healthogenics Test kit may be mailed to the address listed in your user account, or sample collection at a specified location will be arranged. Details of the particular sample collection process are available on the Healthogenics website or will otherwise be provided to you.

For many tests, Healthogenics allows for an at-home sample collection process. Once you receive the Healthogenics Test kit, you will need to follow the enclosed instructions to collect a sample and mail back your sample to the designated Test Laboratory. IF YOU DO NOT COLLECT AND RETURN YOUR SAMPLE IN THE COLLECTION KIT WITHIN SIXTY (60) DAYS OF RECEIPT, THE LABORATORY TEST MAY NOT BE PERFORMED AND YOU WILL NEED TO REORDER A COLLECTION KIT.

For some tests, collection will be arranged at a specified location (e.g., your workplace). Depending on your test selection and other circumstances, you will either collect your own sample in accordance with the instructions provided to you, or trained personnel will collect the sample from you. Your collected sample will then be packed and shipped to the Test Laboratory for analysis.

Healthogenics will send an email to the address provided in your user account letting you know when your Healthogenics Report is available on the Healthogenics Third Party website.
In certain cases, you may be contacted before the provision of the HealthogenicsReport to discuss your results. The test results from the Test Laboratory and your Healthogenics Report will only be accessible via your user account unless you authorize your test result to be shared with Healthogenics, in which your authorization will provide a copy of your test result to a trained personnel with Healthogenics to review and assign to your chart.
Healthogenics does not provide any diagnosis, treatment, or medical advice. Healthogenics services are not intended to diagnose a disease or condition or to predict whether you may develop a disease or condition in the future. Always seek the advice of your Health Professional with any questions or concerns you have regarding your health and need for medical treatment or care, and never disregard professional medical advice or delay seeking it because of something you have read in the Healthogenics Report. Reliance on any information in the Healthogenics Report, or any other information provided by Healthogenics or by other users of our services, is solely at your own risk.

Scientific developments occur at a rapid pace, and it is possible that new biomarkers or genotypes will be identified, or new information about the biomarkers or genes we examine will be discovered, after we prepare your Healthogenics Report, which could affect the accuracy and completeness of the health and wellness information we provide. Healthogenics does not warrant the accuracy, completeness, timeliness, or usefulness of your Healthogenics Report and its content or other information or services provided through the Healthogenics website or referenced on the Internet generally. Healthogenics does not warrant the accuracy or completeness of the information and conclusions in the scientific journals and other resources referenced in the Healthogenics Report.

Healthogenics will ensure the Test Laboratory implements several safeguards to avoid technical errors, but there are general risks and limitations of laboratory testing and, as with all laboratory testing, there is a chance of a false positive or a false negative result. Other sources of error include sample mix-up, poor sample quality or contamination, and technical errors in the laboratory. Some biological factors, such as a history of bone marrow transplants or recent blood transfusions, may limit the accuracy of the results or prevent Healthogenics services from being completed. If testing results are inconclusive, you may be asked for an additional sample(s). You hereby acknowledge and agree that Healthogenics does not warrant and is not liable for the accuracy or completeness of the laboratory testing performed by the Test Laboratory.
The potential benefits of testing include that the results, along with other information, can help your Health Professional make informed recommendations about your care and behavior. Certain insights may also be helpful in informing your choices about nutrition, diet, and lifestyle upon consultation with your Health Professional. More information about the specific benefits of our services are available on the Healthogenics website.
There are risks presented by using our services including, without limitation, the receipt of information about health that you may prefer not to know, and which may suggest conditions or problems that may be upsetting or even incurable, and you assume those risks by your consent.

Healthogenics encourages you to have a follow-up visit with a Health Professional after reviewing the Healthogenics Report. As a result, you may learn about health conditions and problems or potential health risks that you were not aware of before you utilized our services. You may experience stress, anxiety, or emotional or physical discomfort upon learning about potential health problems. There may also be additional risks of utilizing our services that are currently not known or foreseeable.

The laboratory tests require the collection of a small volume of blood or other appropriate sample (e.g., saliva or a nasal swab). Possible discomfort or other complications can potentially happen during sample collection. Further, collecting a blood sample may involve a risk for excessive bleeding, fainting, feeling light-headed, bruising, hematoma (blood accumulating under the skin), or infection (a slight risk any time the skin is broken). If a subscriber has a history of excessive bleeding or fainting while having blood work done, we advise avoiding self-collection of blood.

As discussed above, incorrect test results are possible. Further, sometimes for technical reasons, results cannot be generated. Another sample may be needed if results are not generated.
Healthogenics collects a variety of personal information about you in the performance of our services. Unless otherwise specifically noted herein, the terms and conditions of Healthogenics Privacy Policy/Terms of Use govern the collection, retention, and use of all information obtained from you or created in connection with delivering the Healthogenics Report.

Healthogenics uses industry standard practices to protect the privacy of your personal information. These practices are described in our Privacy Policy. As with any digital transaction, there is a risk of a security event in which an unauthorized person may access your personal information. In such an event, someone could access any information we have from you. Healthogenics takes active steps to reduce the risk of such an event.
Healthogenics will maintain or delete your personal information in accordance with our Privacy Policy/Terms of Use. If you would like to cancel your Healthogenics account, please follow the procedures described in your User Agreement. To have the designated Test Laboratory stop sharing your personal information with Healthogenics, please contact the Test Laboratory’s Customer Support Services.
By signing this consent form, you acknowledge that your sample and any data received or created in connection with our services will be stored by Healthogenics or third-party vendors and may be retained after testing for internal research, test validation, quality assurance, product improvement and/or educational purposes by Healthogenics. Your consent allows us to share your data with third-party vendors or publish the results from your data, but any use or disclosure of the sample and any data will be done in an anonymized manner by either encrypting or removing personally identifiable information. You agree that Healthogenic’s rights to process, store, and use your sample and data described herein can be exercised by Healthogenic’s parent company, any subsidiaries, affiliates, joint ventures, or other companies under common control that Healthogenics has now or will have in the future, as well as any company that merges with Healthogenics, acquires Healthogenics, or purchases its assets. You can withdraw your permission at any time hereafter. If you do so, your samples and your information in the possession of Healthogenics will be deleted or destroyed. By signing this Informed Consent, you acknowledge that Healthogenics may decide to share your stored sample in an anonymized manner for various research purposes approved by an Institutional Review Board. Healthogenics will do so only if you give us your separate consent which we will ask for through our research consent process.
Privacy Policy
MWLH is committed to ensuring the privacy of those who use its services and those who visit its website. This Privacy Policy tells you what identifiable information (“Personal Information”) we collect about you, how we use it and the circumstances under which we disclose it. We also provide you with information about how you can request access to your Personal Information or obtain more information about the Company’s privacy policies and procedures.

The Company collects your personal information through the local MWLH you visit and provides the Centers with your Personal Information to use for purposes of managing our relationship with you and conducting our business.

What Personal Information Does the Company Collect and Why?

The Company collects Personal Information of its customers in the normal course of doing business. The type of Personal Information we collect includes the following:

Name, address, height and weight;

E-mail address, telephone and facsimile numbers;

Products and lifestyle related services provided to you at the MWLH and related dates of service.

If you are interested in working with us,, the Company may collect additional information about you and you may be subject to additional terms and conditions with respect to the use of your Personal Information.

The Company may use your Personal Information to provide you with products, services and information. For example, the Company may:

Provide you with information about new products, programs or services that we believe may be of interest to you;

Provide you with information and updates regarding products and services that the Company and selected business partners have to offer and which the Company thinks will interest you, including marketing and promotional information;

Respond to your requests for information, services and products;

Improve the Company’s services and products to better understand and meet your weight loss needs;

Run the Company’s operations and fulfill its business and legal requirements; and

Understand your lifestyle choices through analysis of aggregate (non-identifiable) information.
Providing your Personal Information, either in person, by telephone, or on- line, constitutes your consent to the collection, use and disclosure of such Personal Information by the Company for the purpose of providing the relevant services. We only collect information by lawful means.

You may opt-out of being contacted and withdraw consent from having your personal information used for marketing purposes or from having your personal information used for market research purposes by emailing us at tammy@mdwls.com. Your MWLH counselor can also provide you with a form to fill out to opt-out of being contacted. Withdrawing consent or opting-out may in some instances result in your inability to participate in certain programs, features or promotions offered by the Company.

When Does the Company Disclose Personal Information?
The Company does not sell your Personal Information to third parties. However, the Company may, on occasion, share some or all of your Personal Information with third parties for the purposes set out below. For example, Personal information may be shared:

With other MWLH centers or entities affiliated with the Company for the purposes of administering your program and providing you with better service when you request certain programs;

With MWLH Corporate Office located in the United States to administer the programs and services you have requested;

With third parties that provide the Company with services, such as processing and marketing;

With third parties in connection with a business transaction, including a corporate re-organization, merger or amalgamation, or the sale of all or some of our assets, provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring this information. Additionally, the Company may disclose your Personal Information where and when required or permitted by law to do so.

Information Gathered With Technology
If you are visiting our Website, we use a feature called “cookies” which identifies your browser to us each time you visit. We may use and disclose this information to affiliates and other third parties to manage and improve our website and programs. We may also collect your IP address when you visit our Website. Your IP address is collected so that we know how many visits to our website we have had by separate individuals. Our cookies cannot profile your system or collect information from your hard drive. Most browsers are initially set up to accept cookies, but you can set your browser to refuse cookies.

How Does the Company Protect the Personal Information It Collects?
The Company has implemented appropriate safeguards and security measures to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. Security measures adopted by the Company include limiting the number of individuals with access to your Personal Information. All MWLH affiliates, suppliers, agents, employees and other parties performing services on our behalf who handle Personal Information are bound to maintain the confidentiality of all Personal Information and may not use the information for any unauthorized purpose.
Accuracy and Access
We are committed to ensuring that the Personal Information we hold for each customer is accurate, up-to-date and complete. You have the right to access your Personal Information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action. To access your Personal Information, please contact our Privacy Officer by telephone, e-mail or post at the numbers and address provided below. Please be sure to specify what information requires updating or removal. Corrections will be made at no cost to the Company’s customers. For other requests, a small fee may be charged to cover the associated costs. We will endeavor to keep these fees as reasonable as possible and will alert you to the charge and amount prior to executing your request. In these instances, you will be given the opportunity to withdraw your request.
Changes to this Privacy Policy
The Company may add, modify or remove portions of this Privacy Policy, as and when it deems necessary or appropriate. You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MD Weight Loss Solutions, Inc, Medical Weight Loss by Healthogenics, Copyright © ALL RIGHTS RESERVED. You may use the content of this site only for the purpose learning more about the company, submitting your information to us, shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of, or content located on or through, any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Medical Weight Loss by Healthogenics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Medical Weight Loss by Healthogenics signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4pm est, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
Shipping & Delivery
MWLH uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Delivery Time
Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information if available.
Patient’s Bill of Rights
The following statement of the rights of clients has been adopted by the American Obesity Association.

  • Clients have the right to be treated with dignity and respect at all times.
  • Clients Patients have the right to know of treatment options and degree of realistic outcomes of various options.
  • Clients have the right to know that being overweight or obese is a serious disease with known health risks.
  • Clients have the right to know that obesity is a chronic health disease, requiring personal effort over many years and probably involving lifelong changes in diet, exercise and behavior.
  • Clients have the right to know that rapid weight loss may cause serious health problems.
  • Clients have the right to know the anticipated cost and duration of services during the free consultation.
  • Consultants have a duty to maintain currency with obesity research and best practices appropriate to their specific profession.
  • Consultants have a duty to determine each patient’s medical and psychological condition prior to provision of services.
  • Consultants have a duty to counsel each patient about realistic weight loss goals, the timelines to reach those goals and the diet, exercise and behavioral changes necessary to maintain weight loss and achieve associated health benefits.
  • Consultants shall always provide for the best interests of the patient and will not recommend or provide products or services which are not reasonably expected to be effective without informing the patient that they are participating in an experimental program and obtaining their informed consent.
  • Consultants shall inform patients of this Bill of Right.
30 Day Money Back Guarantee
30 Day Money Back Guarantee is valid to participating clients who join our weight loss program in center. Medical Weight Loss by Healthogenics (MWLH) will guarantee that participating clients will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment. Where the client complies with the applicable Service Guarantee Form and Weight Loss Promotion, medical advice, prescribed regimen of medication, supplementation, diet and exercise, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such patient shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.
Length of Guarantee
Pursuant to the Weight Loss Promotion, this guarantee is valid for a period of thirty (30) days from the date that you enrolled with MWLH. You understand that the continued success of the program will depend on your efforts and that there are no guarantees or assurances that the program will remain successful after the initial thirty (30) days. You also understand that you will have to continue watching your weight all of your life if you are to remain successful.
Honest Effort
The definition of “Honest Effort” implies that there are no missed appointments on your part; you will follow the MWLS Program and will adhere to the provided menu plans, visit the center weekly providing food reports for analysis, use vitamins and supplements as directed by the weight loss specialist, purchase MNS solely from MWLS to ensure success each week, and follow the personalized counseling as instructed. You will be expected to let MWLS know if you are having any difficulties meeting your goals so that we can adjust your program accordingly.
Non-use of services/weight loss products
You understand and agree that MWLS is not responsible or liable in any manner whatsoever for your inability to use the Client Services and/or products. Products and Services sold online are deemed as final sale unless damaged. Merchandise must be sent back to 952 Dawsonville Hwy, Gainesville, GA 30501 to receive refund for damaged merchandise. MediCards expire after 2 years (48 months) of inactivity.
Terms and Conditions
Client agrees to take a Weight Management Program at the cost outlined above and that there may be ongoing monthly payments depending upon client payment terms. Client may be eligible for money back guarantee by the end of the initial thirty (30) days of enrollment granted client complies with the above guidelines. Client acknowledges furthermore our policy of no refunds or returns upon purchase of goods and services unless you are approved and comply with the above guidelines and are deemed eligible for 30-day money back guarantee. MWLS in its sole discretion shall make any and all determinations regarding Refunds and compliance with the Weight Loss Promotion and such determinations shall be final and binding.
To initiate a refund claim, client must visit the MWLS center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program from MWLS. The staff at MWLS will perform another body-weight analysis to ascertain client’s current weight. If client’s weight has not decreased by minimum 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services were deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time-lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, P.O. BOX 1123, Cullman, AL 35056. Contact your center directly with regards to the refund request application Upon doctor’s order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services.