Terms & conditions
Privacy Policy

MWLH is committed to ensuring the privacy of those who use its services and those who visit its website. This Privacy Policy tells you what identifiable information (“Personal Information”) we collect about you, how we use it and the circumstances under which we disclose it. We also provide you with information about how you can request access to your Personal Information or obtain more information about the Company’s privacy policies and procedures.

The Company collects your personal information through the local MWLH you visit and provides the Centers with your Personal Information to use for purposes of managing our relationship with you and conducting our business.

What Personal Information Does the Company Collect and Why?

The Company collects Personal Information of its customers in the normal course of doing business. The type of Personal Information we collect includes the following:

Name, address, height and weight;

E-mail address, telephone and facsimile numbers;

Products and lifestyle related services provided to you at the MWLH and related dates of service.

If you are interested in working with us,, the Company may collect additional information about you and you may be subject to additional terms and conditions with respect to the use of your Personal Information.

The Company may use your Personal Information to provide you with products, services and information. For example, the Company may:

Provide you with information about new products, programs or services that we believe may be of interest to you;

Provide you with information and updates regarding products and services that the Company and selected business partners have to offer and which the Company thinks will interest you, including marketing and promotional information;

Respond to your requests for information, services and products;

Improve the Company’s services and products to better understand and meet your weight loss needs;

Run the Company’s operations and fulfill its business and legal requirements; and

Understand your lifestyle choices through analysis of aggregate (non-identifiable) information.


Providing your Personal Information, either in person, by telephone, or on- line, constitutes your consent to the collection, use and disclosure of such Personal Information by the Company for the purpose of providing the relevant services. We only collect information by lawful means.

You may opt-out of being contacted and withdraw consent from having your personal information used for marketing purposes or from having your personal information used for market research purposes by emailing us at tammy@mdwls.com. Your MWLH counselor can also provide you with a form to fill out to opt-out of being contacted. Withdrawing consent or opting-out may in some instances result in your inability to participate in certain programs, features or promotions offered by the Company.

When Does the Company Disclose Personal Information?
The Company does not sell your Personal Information to third parties. However, the Company may, on occasion, share some or all of your Personal Information with third parties for the purposes set out below. For example, Personal information may be shared:

With other MWLH centers or entities affiliated with the Company for the purposes of administering your program and providing you with better service when you request certain programs;

With MWLH Corporate Office located in the United States to administer the programs and services you have requested;

With third parties that provide the Company with services, such as processing and marketing;

With third parties in connection with a business transaction, including a corporate re-organization, merger or amalgamation, or the sale of all or some of our assets, provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring this information. Additionally, the Company may disclose your Personal Information where and when required or permitted by law to do so.

Information Gathered With Technology
If you are visiting our Website, we use a feature called “cookies” which identifies your browser to us each time you visit. We may use and disclose this information to affiliates and other third parties to manage and improve our website and programs. We may also collect your IP address when you visit our Website. Your IP address is collected so that we know how many visits to our website we have had by separate individuals. Our cookies cannot profile your system or collect information from your hard drive. Most browsers are initially set up to accept cookies, but you can set your browser to refuse cookies.

How Does the Company Protect the Personal Information It Collects?
The Company has implemented appropriate safeguards and security measures to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. Security measures adopted by the Company include limiting the number of individuals with access to your Personal Information. All MWLH affiliates, suppliers, agents, employees and other parties performing services on our behalf who handle Personal Information are bound to maintain the confidentiality of all Personal Information and may not use the information for any unauthorized purpose.

Accuracy and Access

We are committed to ensuring that the Personal Information we hold for each customer is accurate, up-to-date and complete. You have the right to access your Personal Information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action. To access your Personal Information, please contact our Privacy Officer by telephone, e-mail or post at the numbers and address provided below. Please be sure to specify what information requires updating or removal. Corrections will be made at no cost to the Company’s customers. For other requests, a small fee may be charged to cover the associated costs. We will endeavor to keep these fees as reasonable as possible and will alert you to the charge and amount prior to executing your request. In these instances, you will be given the opportunity to withdraw your request.

Changes to this Privacy Policy

The Company may add, modify or remove portions of this Privacy Policy, as and when it deems necessary or appropriate. You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MD Weight Loss Solutions, Inc, Medical Weight Loss by Healthogenics, Copyright © ALL RIGHTS RESERVED. You may use the content of this site only for the purpose learning more about the company, submitting your information to us, shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of, or content located on or through, any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Medical Weight Loss by Healthogenics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Medical Weight Loss by Healthogenics signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4pm est, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Shipping & Delivery

MWLH uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Delivery Time

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information if available.

Patient’s Bill of Rights

The following statement of the rights of clients has been adopted by the American Obesity Association.

  • Clients have the right to be treated with dignity and respect at all times.

  • Clients Patients have the right to know of treatment options and degree of realistic outcomes of various options.

  • Clients have the right to know that being overweight or obese is a serious disease with known health risks.

  • Clients have the right to know that obesity is a chronic health disease, requiring personal effort over many years and probably involving lifelong changes in diet, exercise and behavior.

  • Clients have the right to know that rapid weight loss may cause serious health problems.

  • Clients have the right to know the anticipated cost and duration of services during the free consultation.

  • Consultants have a duty to maintain currency with obesity research and best practices appropriate to their specific profession.

  • Consultants have a duty to determine each patient’s medical and psychological condition prior to provision of services.

  • Consultants have a duty to counsel each patient about realistic weight loss goals, the timelines to reach those goals and the diet, exercise and behavioral changes necessary to maintain weight loss and achieve associated health benefits.

  • Consultants shall always provide for the best interests of the patient and will not recommend or provide products or services which are not reasonably expected to be effective without informing the patient that they are participating in an experimental program and obtaining their informed consent.

  • Consultants shall inform patients of this Bill of Right.
30 Day Money Back Guarantee

30 Day Money Back Guarantee is valid to participating clients who join our weight loss program in center. Medical Weight Loss by Healthogenics (MWLH) will guarantee that participating clients will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment. Where the client complies with the applicable Service Guarantee Form and Weight Loss Promotion, medical advice, prescribed regimen of medication, supplementation, diet and exercise, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such patient shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.

Length of Guarantee

Pursuant to the Weight Loss Promotion, this guarantee is valid for a period of thirty (30) days from the date that you enrolled with MWLH. You understand that the continued success of the program will depend on your efforts and that there are no guarantees or assurances that the program will remain successful after the initial thirty (30) days. You also understand that you will have to continue watching your weight all of your life if you are to remain successful.

Honest Effort

The definition of “Honest Effort” implies that there are no missed appointments on your part; you will follow the MWLS Program and will adhere to the provided menu plans, visit the center weekly providing food reports for analysis, use vitamins and supplements as directed by the weight loss specialist, purchase MNS solely from MWLS to ensure success each week, and follow the personalized counseling as instructed. You will be expected to let MWLS know if you are having any difficulties meeting your goals so that we can adjust your program accordingly.

Non-use of services/weight loss products

You understand and agree that MWLS is not responsible or liable in any manner whatsoever for your inability to use the Client Services and/or products. Products and Services sold online are deemed as final sale unless damaged. Merchandise must be sent back to 952 Dawsonville Hwy, Gainesville, GA 30501 to receive refund for damaged merchandise. MediCards expire after 2 years (48 months) of inactivity.

Terms and Conditions

Client agrees to take a Weight Management Program at the cost outlined above and that there may be ongoing monthly payments depending upon client payment terms. Client may be eligible for money back guarantee by the end of the initial thirty (30) days of enrollment granted client complies with the above guidelines. Client acknowledges furthermore our policy of no refunds or returns upon purchase of goods and services unless you are approved and comply with the above guidelines and are deemed eligible for 30-day money back guarantee. MWLS in its sole discretion shall make any and all determinations regarding Refunds and compliance with the Weight Loss Promotion and such determinations shall be final and binding.


To initiate a refund claim, client must visit the MWLS center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program from MWLS. The staff at MWLS will perform another body-weight analysis to ascertain client’s current weight. If client’s weight has not decreased by minimum 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services were deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time-lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, P.O. BOX 1123, Cullman, AL 35056. Contact your center directly with regards to the refund request application Upon doctor’s order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services.

Refund and Claims Procedure

To initiate a refund claim, you must visit the MWLH center in person where your initial body weight analysis was performed, providing staff with all menus, materials, and any of its parts that you received during your weight loss program from MWLH. The staff at MWLH will perform another body-weight analysis to ascertain your current weight. If your weight has not decreased by minimum 8 lbs since initial weigh in or upon a doctor’s order, you cannot physically receive services due to significant medical disability for the duration of the contract, all fees associated with enrollment and treatment during the initial thirty (30) day period for the MWLH Program will be refunded to you. The refund only covers payments for your initial visit enrollment fee payment. Post 30 Day Guarantee; a prorated refund will be honored only under a doctor’s order. Client agrees to enroll for the Weight Management Program at the cost Client acknowledges that the cost of supplements, vitamins, and other products are not included in the program fee and are additional costs and are not covered under this guarantee and are nonrefundable.